Refund Policy
Last updated: August 2026
Boo Gram bundles, store items, and anonymous emails are made and delivered to order. All sales are final — no refunds or exchanges are offered except as described below.
Damage on Arrival
If your order arrives damaged, send us a note through our Message Board within 24 hours of the delivery timestamp. Please attach photos of the delivery timestamp (on the shipping label or tracking update) and the damaged goods so our team can review your claim. At our discretion, we will offer a replacement or store credit. We are not responsible for damage caused by the carrier after the package leaves our facility.
Incorrect Address / Undeliverable
If a package is returned to us because of an incorrect or incomplete address provided at checkout, we are not obligated to refund the order. At your request, we may re-ship the order to a corrected address after you pay the additional shipping cost.
Anonymous Emails
Because we cannot "un-send" an email once it has been delivered, anonymous-email orders are non-refundable once sent. If an email fails to send due to a system error on our side, contact us for a refund or resend.
Chargebacks
Initiating a credit-card chargeback without first contacting us to resolve the issue may result in your account being blocked from future orders. Please email us first — we'll do our best to make it right.
Cancellation
Because orders are prepared shortly after payment, we generally cannot cancel an order after checkout is completed. If you contact us immediately and the order has not yet been prepared, we may attempt to cancel it at our discretion.
Contact
For any refund-related question, visit our Message Board — you can attach photos (for example, of a damaged item) so our team can review your issue quickly.